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Help & FAQs

  • Do you offer a pick up and/or delivery option?
    We do not offer pick up or delivery at the moment
  • Do you accept PayPal?
    Yes we accept PayPal.
  • What form of payments do you accept?
    We accept Debit/Credit, PayPal, Apple Pay, and Affirm.
  • How long does shipping take?
    Shipping normally takes 2-3 business days.
  • How can I get a discount?
    You can receive discounts by following us on our social media pages Instagram and Twitter by applying codes and promotions as they are advertised.
  • Do you offer store credit?
    No we do not offer store credit at the moment.
  • Do you have/accept gift cards?
    We do accept gift cards if it is a visa gift card. Otherwise, we do not accept gift cards. We do not have/offer specified Naturally Oranj gift cards.
  • My tracking says delivered but I have not received my package. What if I have a stolen or lost package?
    If you have a stolen or lost package you must file a claim through USPS. Once we drop your package off to USPS, we are no longer responsible. It is their responsibility to get it to you safely. File a USPS claim link below: https://www.usps.com/help/claims.htm
  • What if I have a spilled or damaged package/products?
    If you have a spilled or damaged product/package please send us a picture of the spilled or damaged product/package to contactus@naturallyoranj.com with your order number and an explanation as to what specifically was damaged or spilled and we'll contact you with a solution within 24-48 hours.
  • Do you ship internationally?
    We do ship internationally, please adjust the shipping settings to your desired location and the shipping quote should populate for your order.
  • If my order hasn't been shipped yet, how do I cancel my order?
    If your order has not been shipped yet, please reach out to contactus@naturallyoranj.com with your order number and reason for cancellation and we will do our best to resolve the matter.
  • Are your products in stores?
    Currently our products are only offered online.
  • What is an FAQ section?
    An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.
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